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Providing CapTel Captioning Service
To People with Hearing Loss

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What is a CA?

At CSS, we provide real time captions that enable people with hearing loss to talk over the phone. It is similar to the closed captions you see on TV, only for telephone conversations. The key role in providing captions is the Captioning Assistant, or CA. CAs listen to everything the caller says, then transcribe their words using the latest speech recognition technology. The text captions appear on a screen built into the client’s phone. The person with hearing loss reads the captions to be sure they catch every word the caller says.

The CA role is not just your typical job. CAs make it possible for a person with hearing loss to re-connect to the world over the phone, providing a life-changing experience for those who cannot hear.


Video courtesy of Captel, Inc.

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